How do I return an item?
Return Policy The Short Version
Return policy varies by brand but must products are covered by this: 20% restocking fee, plus return shipping on remorse returns. Damaged or defective items are replaced at no cost to you. Customized and made to order products are not returnable. Note: Installed fixtures cannot be returned.
Damaged / Defective Merchandise
Damaged or defective items will be replaced at no cost to you. Photos are now required on ALL damaged or defective claims. Please include a photo of the problem and the box even if the box is undamaged.
If an item shows up damaged you must notify us within 7 days of receipt of your shipment. Freight/Truck deliveries must be noted before singing for the delivery.
Remorse Merchandise Return
1) The fixture Must NEVER have been installed. Any signs of installation and no credit will be given.
2) Must be packed with all ORIGINAL boxes and packaging including plastic wrappings to protect the finish. If original materials are not available no credit will be given.
Please insure the return, you are responsible for any damage or loss during shipping.
requests to Email
Return request must be requested within 30 days of receipt.
Items that are not returnable include some Robert Abbey made to order lamps, some over size chandeliers please inquire. Customize items are not returnable. Made to order fixtures (or customized) are not returnable including but not limited to Brass Traditions, Fourteenth Colony, Genie House, Hubbardton Forge, Meyda Tiffany, and Northeast Lantern.
Restocking fee on returnable items is 20%. Plus return shipping. Returns must be received within 30 days of RMA issue date.
Please note large fixtures and furniture items are very expensive to ship and you will be responsible for all shipping charges.
You will receive a return authorization number from us which depending upon the manufacturer can take 1 day to 4 days. You cannot return the item without this number. Returns sent without a return authorization: no credit will given, products will not be return or delivery refused.
No employee is allowed to waive the restocking.
No Cancellation Fees*
You may cancel your anytime without cancellation fees as long as it has not shipped. If you an item is back-ordered we generally notify you the next business day. *Expect products that are custom made or made to order fixtures which cancellation fees will only be charged if the respective manufacture is in final stage fabrication. Made to order manufactures include Brass Traditions, Fourteenth Colony , Genie House, Hubbardton Forge, Lt. Moses Willard, Meta Light, Meyda Tiffany, Northeast Lantern and Norwell. Fine Art Lamps and Urban Electric orders cannot be canceled once order is in place with manufacture.
Parts, replacement parts, replacement glass, extra chain, bulbs, unwrapped shades are not returnable.
Large quantities of items are not returnable. Special Orders or Project Quotations: When ordering large quantities or special orders for large projects, we suggest ordering a sample for evaluation, some manufacturers will not allow returns on large quantities.
If an item is received defective we can only replace the item or send parts. Replacements or replacement parts are shipped ground only. We are not responsible additional fees you may incure from your installer.